“Don’t Shop Here”: A Metadiscourse Analysis of Customer Reviews on Social Media

“Don’t Shop Here” is the title of a Facebook group that posts authentic customer reviews, written by Egyptians, on different products and services. Since these are form communication takes place via electronic devices internet, it considered Computer-Mediated Discourse (CMD), also known as Communication (CMC). From title, consumers’ published in mostly negative, with live interaction comments members, who sometimes include product/service providers among them. This study focuses interpersonal behavior reveals their attitudes evaluations. believed to be achieved applying Hyland’s (2005) Metadiscourse Model. The model comprises several analytical tools engagement markers, hedges, boosters, attitude markers self-mention assist describing relationships between customers audience, one hand, providers, other hand.